About Slack
An efficient communication platform for businesses of all sizes
An efficient communication platform for businesses of all sizes
Slack is a leading team collaboration platform that improves communication and boosts productivity. It offers real-time messaging, organized channels, and integrations with various tools. With over 20 million active users and 2,600+ app integrations, it helps businesses, startups, and remote teams stay connected. However, despite its many advantages, some Slack users experience information overload, making it harder to stay organized and productive.
Slack is a leading team collaboration platform that improves communication and boosts productivity. It offers real-time messaging, organized channels, and integrations with various tools. With over 20 million active users and 2,600+ app integrations, it helps businesses, startups, and remote teams stay connected. However, despite its many advantages, some Slack users experience information overload, making it harder to stay organized and productive.
Problem Statement
Many Slack users struggle with information overload, excessive notifications, and after-hours messages, which negatively impact focus, productivity, and work-life balance.
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Slack is great for team communication; however, it can be overwhelming due to information overload. With so many messages and updates, it’s difficult to keep track of important information. Key details often get lost in the sea of conversations, making it challenging to stay organized and focus on what truly matters. Additionally, constant notifications disrupt focus and reduce productivity. Receiving work messages after hours further blurs the line between professional and personal life, leading to stress and burnout.
Solutions
Introducing AI Summarization, Smart Search, Custom Notifications, and Scheduled Messaging to improve users’ Communication and efficiency on Slack.
Introducing AI Summarization, Smart Search, Custom Notifications, and Scheduled Messaging to improve users’ Communication and efficiency on Slack.
Our solution introduces AI-driven features and an improved notification system, helping users stay organized, focused, and maintain a healthier work-life balance. Key features include AI Summarization, which quickly generates conversation summaries and highlights key updates; Smart Search, enabling users to find messages, files, and people with AI-powered search; Custom Notifications, allowing users to prioritize important messages by filtering alerts based on user, keyword, or channel; and Scheduled Messaging, which lets users delay messages to respect after work hours and maintain balance.
Our solution introduces AI-driven features and an improved notification system, helping users stay organized, focused, and maintain a healthier work-life balance. Key features include AI Summarization, which quickly generates conversation summaries and highlights key updates; Smart Search, enabling users to find messages, files, and people with AI-powered search; Custom Notifications, allowing users to prioritize important messages by filtering alerts based on user, keyword, or channel; and Scheduled Messaging, which lets users delay messages to respect after work hours and maintain balance.
Stay organized & efficient
with the AI Summarization feature, which enhances productivity by summarizing conversations, highlighting essential messages, and effortlessly locating key files within busy channels.
CIL LLP
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Lisa Xing
2:44 PM
Hey team, I noticed the checkout page feels cluttered on mobile. The form fields are too close, and the “Apply Coupon” section looks like part of the total price. Can we adjust the spacing before launch, or should this wait?
👍
5
3 replies
last reply today
Sandra Gomez
2:44 PM
Good catch, how hard would it be to fix the spacing and separate the coupon input?
3 replies
last reply today
Alex Sing
2:44 PM
Yep—here’s the File. I increased the spacing and moved the coupon input below the total with a divider.
Should be a quick change.
Figma file
Fig
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Adam Eric 🏝️
2:44 PM
This works! I’ll push it to staging in 30 minutes.
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Lisa Xing
2:44 PM
Great call—our last usability test showed confusion around the coupon input. This should make it clearer.
Figma file
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Search anything
List all scheduled meetings for this week
Search for discussions related to WCAG
Find messages where someone mentioned me
list the most liked message from last week
the key topics discussed this week
Summarize decisions made in the last meeting
Summarize Unread
messages from this channel
Show pinned messages from
the past week.
Show links related to “beta test” from this channel.
Highlight the most important
messages from Dan
Stay organized & efficient
with the AI Summarization feature, which enhances productivity by summarizing conversations, highlighting essential messages, and effortlessly locating key files within busy channels.
Problem Statement
Many Slack users struggle with information overload, excessive notifications, and after-hours messages, which negatively impact focus, productivity, and work-life balance.
13
Slack is great for team communication; however, it can be overwhelming due to information overload. With so many messages and updates, it’s difficult to keep track of important information. Key details often get lost in the sea of conversations, making it challenging to stay organized and focus on what truly matters. Additionally, constant notifications disrupt focus and reduce productivity. Receiving work messages after hours further blurs the line between professional and personal life, leading to stress and burnout.
Success Metrics
Improve information management & reduce distraction
Improve information management & reduce distraction
A series of targeted UX/UI solutions that enhance message organization, minimize distractions, and create a more structured communication flow, resulting in higher productivity, reduced stress, and improved work-life balance.
A series of targeted UX/UI solutions that enhance message organization, minimize distractions, and create a more structured communication flow, resulting in higher productivity, reduced stress, and improved work-life balance.
Assumption
Understanding the user’s perspective: from seamless collaboration to daily frustration
Understanding the user’s perspective: from seamless collaboration to daily frustration
As Slack users, we began by identifying assumptions about factors that hinder productivity and disrupt effective communication on the platform. These insights shaped our research and next steps.
As Slack users, we began by identifying assumptions about factors that hinder productivity and disrupt effective communication on the platform. These insights shaped our research and next steps.
Channel Overload
Channel Overload
Channel Overload
Teams often create multiple channels, leading to information overload and difficulty in tracking important conversations.
Teams often create multiple channels, leading to information overload and difficulty in tracking important conversations.
Assumptions
Assumptions
Message Visibility Issues
Message Visibility Issues
Message Visibility Issues
Important messages and updates can get lost in busy channels, reducing their visibility and impacting team communication.
Important messages and updates can get lost in busy channels, reducing their visibility and impacting team communication.
Notification Fatigue
Notification Fatigue
Notification Fatigue
Too many notifications from constant messages and channels can cause distractions, and make it difficult for users to focus on important tasks.
Too many notifications from constant messages and channels can cause distractions, and make it difficult for users to focus on important tasks.
Blurry Work-Social Boundaries
Blurry Work-Social Boundaries
Blurry Work-Social Boundaries
Mixing social and professional channels without clear boundaries can lower productivity. Getting work messages after hours also makes it harder to disconnect, leading to stress and burnout.
Mixing social and professional channels without clear boundaries can lower productivity. Getting work messages after hours also makes it harder to disconnect, leading to stress and burnout.
Underutilized Features & Onboarding Gaps
Underutilized Features & Onboarding Gaps
Underutilized Features & Onboarding Gaps
Users may not be fully utilizing existing Slack features like channel grouping and custom notifications due to complexity or lack of awareness. New users also face challenges with workspace setup, highlighting the need for better onboarding.
Users may not be fully utilizing existing Slack features like channel grouping and custom notifications due to complexity or lack of awareness. New users also face challenges with workspace setup, highlighting the need for better onboarding.
Validating Our Assumptions
Let’s see how we validated our assumption
Let’s see how we validated our assumption
Desk research
Voices of the users
We began validating our assumptions by analyzing user feedback from platforms like Reddit, Google Play, the Apple App Store, and Slack’s Community Forum. Here’s a summary of our findings.
User Interview
A deeper understanding of Slack users' challenges and motivations through interview
The insights of interview:
Smarter Notification System
Smarter Notification System
A system that ensures urgent messages stand out without unnecessary distractions.
Needs
Needs
Healthy Work-Life Boundaries
Healthy Work-Life Boundaries
A balance between staying inform and disconnecting from work when needed.
Optimize Task & Channel Management
Optimize Task & Channel Management
A structured and efficient way to manage team communication and collaboration without distractions.
Faster Navigation & File Access
Faster Navigation & File Access
An intuitive file management system for easy access and retrieval of important documents.
Difficult File Access & Search
Difficult File Access & Search
Challenges in locating shared documents slow down work and create frustration.
Pain points
Pain points
Blurred Work-Life Boundaries
Blurred Work-Life Boundaries
Continuous notifications outside work hours make it hard to unplug, increasing stress and burnout.
Overwhelming Notifications
Overwhelming Notifications
Difficulty in distinguishing high-priority alerts from less important messages disrupts focus and workflow.
Message Organization Issues
Message Organization Issues
Unclear distinctions between channels, threads, and direct messages lead to miscommunication and inefficiencies.
The insights of interview:
Smarter Notification System
A system that ensures urgent messages stand out without unnecessary distractions.
Needs
Healthy Work-Life Boundaries
A balance between staying inform and disconnecting from work when needed.
Optimize Task & Channel Management
A structured and efficient way to manage team communication and collaboration without distractions.
Faster Navigation & File Access
An intuitive file management system for easy access and retrieval of important documents.
Difficult File Access & Search
Challenges in locating shared documents slow down work and create frustration.
Pain points
Blurred Work-Life Boundaries
Continuous notifications outside work hours make it hard to unplug, increasing stress and burnout.
Overwhelming Notifications
Difficulty in distinguishing high-priority alerts from less important messages disrupts focus and workflow.
Message Organization Issues
Unclear distinctions between channels, threads, and direct messages lead to miscommunication and inefficiencies.